Information we collect
When you use the contact or inquiry form, we may collect your name, email address, company, phone number, quantity range, program notes, and any additional details you choose to provide. Those details may include recipient profiles, event timing, packaging preferences, creative direction, distribution channel, and other information needed to understand a potential collectible gift program. Basic technical data, such as browser type and page interactions, may also be used to keep the website secure and improve usability.
How information is used
Inquiry information is used to respond to your request, route the message to the right program contact, prepare follow-up questions, and improve planning guidance. We may use aggregated, non-identifying observations to understand which product categories, pages, or program topics are most useful to visitors. We do not require sensitive personal information for standard gift program inquiries, and you should avoid submitting unnecessary confidential material through open form fields.
Sharing and retention
Information may be shared with team members or service providers who support website operation, customer communication, project evaluation, or program coordination. We keep inquiry details for as long as reasonably necessary to respond, maintain business records, and support future conversations related to the same request. If you want an inquiry corrected or removed, contact us with enough information to identify the relevant message.
Your choices
You may choose not to submit a form and instead contact us using the listed email or phone number. You may also limit the amount of project detail you provide until a private discussion channel is established. If your request involves character artwork, licensed concepts, private campaign names, or employee information, provide only the summary needed for first contact and wait for a more appropriate exchange method before sending sensitive files. Continued use of the website indicates acceptance of this policy as updated from time to time.